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Customer support is available around the clock for order and product assistance.
Routiq Customer Care
Help Center
Fast answers for orders, delivery, returns, installation, setup, compatibility, and everyday troubleshooting across the Routiq automotive electronics range.
24/7 Customer Support
Free Shipping
30-Day Free Returns and Exchanges
Free Shipping
Routiq products are shipped with no standard shipping charge.
3–5 Business Days
Standard order delivery is expected within three to five business days.
30-Day Returns
Free returns and exchanges are available within 30 days.
Essential Support
Get to the right answer faster
Start with the type of help you need. Each path is organized around the information that normally resolves automotive electronics questions quickly.
01 / ORDER
Order status
Review the usual order flow from confirmation through processing, shipment, and final delivery.
Review order flow
02 / DELIVERY
Shipping help
Understand the free shipping policy, the 3–5 business day delivery window, and delivery checks.
View shipping help
03 / RETURNS
Returns and exchanges
See what to prepare when requesting a free return or exchange within the 30-day window.
Review return steps
04 / DEVICE
Product support
Find setup and troubleshooting guidance for stereos, cameras, chargers, scanners, trackers, and more.
Browse product help
Before Installation
Prepare the vehicle before connecting hardware
Automotive electronics are easier to install and troubleshoot when the vehicle, power source, mounting location, cables, and device requirements are checked before installation begins.
- Confirm that the device and included accessories match the intended vehicle and installation location.
- Read the product instructions before disconnecting trim, power cables, factory connectors, or vehicle components.
- Check voltage, connector type, fuse requirements, cable routing, and mounting clearance before powering the device.
- Keep wiring away from moving controls, pedals, steering components, airbags, and high-temperature areas.
- Test primary functions before completing permanent mounting or replacing removed interior trim.
Product Help
Support by device category
Use these starting points to isolate common setup, connection, power, placement, pairing, and compatibility issues across the Routiq catalog.
Car Stereos
Power, audio output, Bluetooth pairing, display response, wiring, and source selection.
Head-Up Displays
Display position, brightness, power source, reflected image, vehicle data, and viewing angle.
Wireless Chargers
Charging alignment, compatible phones, power adapters, mounting, heat, and intermittent charging.
Power Inverters
Input voltage, output load, protection states, ventilation, connections, and accessory compatibility.
Remote Starters
Remote operation, pairing, range, installation verification, vehicle state, and start sequence checks.
Jump Starters
Charge level, clamp connection, indicator status, safe connection sequence, and storage readiness.
Dash Cams
Mounting, memory cards, recording status, power, playback, parking features, and camera positioning.
Radar Detectors
Mounting, power, alerts, mode selection, sensitivity, interference, and local-use considerations.
GPS Trackers
Power status, placement, signal acquisition, initial activation, reporting behavior, and connection checks.
OBD2 Scanners
Port connection, ignition state, communication, code reading, app pairing, and data retrieval.
Tire Pressure Monitors
Sensor pairing, pressure display, alert thresholds, signal status, placement, and battery checks.
Safety note:
Product installation and use should follow the supplied instructions, vehicle requirements, and applicable local rules. If an installation involves safety systems, complex factory wiring, or work beyond your experience, professional installation is recommended.
Diagnostic Workflow
Troubleshoot in a clean sequence
Changing several things at once can hide the cause of a problem. Work through one stage at a time and test after every change.
01
Verify power
Confirm the device receives the correct power source and that connectors, adapters, fuses, or charging cables are fully seated.
02
Check connections
Inspect plugs, wiring, ports, paired devices, memory cards, antennas, sensors, and accessories involved in the current function.
03
Isolate the feature
Test the smallest affected function first so you can separate a power issue from a configuration, accessory, or signal issue.
04
Restart and retest
Power the device down correctly, restart it, restore the required connection, and repeat the same test under stable conditions.
05
Record the result
Note the product, vehicle, observed behavior, indicator lights, displayed messages, and steps already tried before requesting support.
Camera and Road Electronics
Placement affects performance
Dash cams, displays, detectors, trackers, sensors, and mounted accessories work best when their position supports a clear field of operation without obstructing safe driving.
- Keep the driver's primary field of view clear and preserve access to vehicle controls.
- Confirm mounts are secure before driving and recheck them after temperature changes or repeated use.
- Route cables so they remain clear of pedals, steering movement, airbags, seat mechanisms, and sharp trim edges.
- For camera products, verify the recorded frame after installation instead of relying only on the mounting angle.
- For signal-based devices, test performance in the intended operating location before finalizing installation.
Store Service
Shipping and returns at a glance
Routiq keeps the customer service framework straightforward: free shipping, a defined delivery window, and free returns or exchanges within 30 days.
Shipping
Free delivery with a 3–5 business day window
All Routiq products include free shipping. Standard order delivery is expected within 3–5 business days. Business days generally refer to regular weekday operating days and do not include weekends or holidays.
Delivery timing may be affected by carrier operations, incorrect address details, access restrictions, severe weather, holidays, or other transportation conditions outside normal processing.
Returns
30-day free returns
Eligible purchases can be returned free of charge within 30 days. Keep the product, included accessories, and available order information together while arranging the return.
Exchanges
30-day free exchanges
If an exchange is the better solution, free exchange support is available within the same 30-day period.
Device Reference
Practical checks by product type
These quick checks are designed to help you identify the most common installation and operating variables before contacting customer support.
Car Stereos
Start with power and source selection before troubleshooting audio, Bluetooth, display, or control behavior.
No power
Check the vehicle power source, wiring connection, fuse condition, and whether the unit requires an ignition or accessory signal.
No audio
Confirm volume, source selection, speaker connections, mute settings, and any external amplifier connection.
Pairing issue
Remove old pairings if necessary, enable Bluetooth on both devices, and retry with the phone close to the stereo.
Display issue
Restart the unit, verify stable power, and check whether a brightness or screen setting is affecting visibility.
Head-Up Displays
Display quality depends on installation angle, windshield position, brightness, compatible data input, and stable power.
Weak visibility
Adjust the display position and brightness while keeping the driver's view of the road unobstructed.
Missing data
Confirm the required vehicle connection and verify that the product supports the data source being used.
Double image
Recheck placement and viewing angle, and use included reflection accessories when applicable to the product.
Power behavior
Confirm the unit powers on and off as intended with the selected vehicle power source.
Wireless Chargers
Reliable wireless charging depends on compatible devices, correct alignment, adequate input power, and a stable mount.
Not charging
Reposition the phone, remove objects between the phone and charger, and verify that the phone supports wireless charging.
Slow charging
Check the input adapter and cable because wireless charging speed depends on the available input power.
Repeated disconnects
Stabilize the phone position and inspect the charger cable and vehicle power connection for movement.
Heat
Avoid excessive direct heat and stop charging if the phone or charger reaches an abnormal temperature.
Power Inverters
Inverter performance depends on correct vehicle input, load requirements, ventilation, connection quality, and protection limits.
No output
Verify the inverter has input power and confirm that any power switch, fuse, connector, or protection indicator is in the expected state.
Shutdown under load
Disconnect the load and compare its power requirement with the inverter rating before reconnecting.
High temperature
Ensure ventilation openings remain clear and do not operate the inverter in a confined hot location.
Connection check
Inspect all input and output connections for secure contact before operation.
Remote Starters
Remote start operation depends on correct installation, vehicle status, transmitter pairing, and required safety conditions.
No remote response
Confirm transmitter power, range, pairing status, and whether the system is receiving its normal vehicle power.
Starts then stops
Review the installation and product instructions for required vehicle status or connection checks.
Limited range
Test in an open area and consider nearby structures, interference, antenna placement, and transmitter battery condition.
Installation concern
If the issue involves complex factory wiring or vehicle safety systems, use a qualified installer.
Jump Starters
Before use, confirm adequate charge and follow the product instructions for connection order, polarity, indicators, and safe operation.
Low charge
Recharge the jump starter fully before relying on it for emergency vehicle starting.
Clamp alert
Stop and verify clamp placement, polarity, connection quality, and the product indicator before proceeding.
No start
Confirm the unit is charged, clamps are correctly connected, and the vehicle condition is appropriate for jump-start assistance.
Storage
Recharge periodically and store the unit according to the supplied temperature and maintenance guidance.
Dash Cams
Most dash cam issues can be narrowed down by checking power, the memory card, recording status, mounting position, and playback.
Not recording
Verify power, recording mode, available storage, and the memory card condition and compatibility.
Unstable video
Tighten the mount, confirm the camera is secure, and inspect the windshield mounting surface.
Missing files
Check the correct storage folder and whether loop recording or protected-file behavior applies.
Poor framing
Review actual recorded footage and adjust the camera angle before finalizing the mount.
Radar Detectors
Review power, mounting location, selected operating mode, sensitivity, and possible interference before changing advanced settings.
No alerts
Confirm power, active mode, volume, display status, and the position of the device.
Frequent alerts
Review mode and sensitivity settings and consider environmental sources of electronic signals.
Mounting
Keep the device secure and positioned according to its instructions without obstructing the driver's view.
Local requirements
Rules governing detector use can vary by location and vehicle type, so check applicable local requirements before use.
GPS Trackers
GPS tracking depends on power, device activation, satellite visibility, network availability where applicable, and correct placement.
No location
Move the device to an appropriate location and allow time for initial position acquisition after confirming power.
Delayed update
Review the product's reporting interval and operating conditions before assuming that position data is unavailable.
Power issue
Inspect the charging state or vehicle power connection and confirm that the tracker remains powered as intended.
Placement
Avoid locations that conflict with safe vehicle operation or unnecessarily block signal reception.
OBD2 Scanners
Communication problems usually begin with port connection, ignition state, pairing, vehicle compatibility, or the selected app or scan mode.
Scanner not detected
Reseat the scanner in the diagnostic port and verify that the vehicle is in the ignition state required by the product.
App cannot connect
Confirm the required wireless connection method and remove competing device connections if necessary.
No vehicle data
Check compatibility, ignition state, port power, and whether the selected function is supported by the vehicle.
Diagnostic codes
Record displayed codes before clearing anything so the original information remains available for diagnosis.
Tire Pressure Monitors
Tire pressure monitor behavior depends on correct sensor pairing, pressure readings, threshold settings, sensor condition, and signal reception.
Missing sensor
Verify the sensor is installed correctly and repeat the product's pairing or learning process.
Unexpected alert
Check actual tire pressure using an appropriate gauge and review the monitor's configured alert threshold.
Intermittent reading
Inspect sensor condition, battery status where applicable, and the receiver location.
After tire service
Confirm sensors remain correctly installed and repeat synchronization if required after wheels or tires are serviced.
Order Journey
What happens after you order
Keeping your confirmation details available makes it easier to resolve address, shipment, delivery, or product questions.
01
Confirmation
Review the product selection and delivery details associated with your order.
02
Processing
The order is prepared for shipment using the information provided during purchase.
03
Shipment
The package enters the delivery network with free standard shipping.
04
Delivery
Standard delivery is expected within 3–5 business days.
05
Product check
Check the package contents and product condition before beginning installation.
Frequently Asked Questions
Answers without the runaround
All questions below remain collapsed until you choose one, keeping the page easier to scan on desktop and mobile.
Orders and Delivery
How much does shipping cost?
Shipping is free on Routiq products.
How long does delivery take?
Standard order delivery is expected within 3–5 business days.
Carrier operations, weather, holidays, address issues, and local delivery conditions may occasionally affect actual arrival timing.
What should I do if my order has not arrived?
First review the latest available shipment information and confirm that the delivery address is correct.
If the expected delivery window has passed and you still need assistance, prepare your order information before contacting Routiq support.
What should I check when my package arrives?
Check the outer package, product condition, included accessories, connectors, and documentation before installation.
If something appears incorrect, keep the packaging and product contents together while requesting assistance.
Are weekends included in the 3–5 business day delivery window?
Business days generally refer to regular weekday operating days and normally exclude weekends and holidays.
Returns and Exchanges
What is the Routiq return period?
Routiq provides free returns within 30 days.
Can I exchange a product instead of returning it?
Yes. Free exchanges are available within the 30-day service period.
What should I keep for a return or exchange?
Keep the product, included accessories, available packaging, and order information together while arranging support.
Should I uninstall a product before requesting return help?
If the product has already been installed, document the issue and current installation before removing it.
Follow safe removal practices and keep all included components together.
Installation and Setup
What should I check before installing a device?
Confirm the product, vehicle application, power requirements, connectors, cable routing, installation location, clearance, and included accessories.
Read the supplied product instructions before connecting power or removing vehicle trim.
When should I use a professional installer?
Professional installation is recommended when installation involves complex factory wiring, unfamiliar electrical work, vehicle safety systems, or work beyond your experience.
Why should I test a product before final mounting?
Testing first makes it easier to correct wiring, positioning, pairing, display, camera framing, or signal issues without removing finished trim or adhesive mounts.
Can I route cables near airbags or pedals?
Cables should not interfere with pedals, steering movement, airbags, seat mechanisms, controls, visibility, or other safety-related vehicle functions.
What information helps with an installation question?
Have the product name, vehicle details, connection method, observed behavior, and the installation steps already completed available when requesting support.
Power and Connectivity
What should I check when a device will not power on?
Confirm the intended power source, cable condition, connector seating, adapter connection, product power switch, and any relevant fuse.
If the device uses vehicle accessory power, also confirm that the vehicle is in the required ignition state.
Why does a device restart while driving?
Intermittent restarts can be associated with unstable power, loose connections, overloaded adapters, temperature conditions, or an accessory connection that moves while driving.
What should I do when Bluetooth pairing fails?
Confirm Bluetooth is enabled, keep the devices close together, remove outdated pairings if necessary, and restart the pairing process using the product instructions.
Why does a wireless connection keep dropping?
Check distance, competing connections, device power, phone settings, interference, and whether the connection is restored after restarting both devices.
Dash Cams and Recording
Why is my dash cam not recording?
Check power, recording status, storage availability, memory card installation, and memory card compatibility.
Why are old dash cam files disappearing?
Many dash cams use loop recording, which can replace older unprotected recordings as storage fills.
Review the product settings and save important footage separately when needed.
Where should I place a dash cam?
Position the camera so it has an appropriate road view without unnecessarily obstructing the driver's field of vision.
Follow the product instructions and applicable local requirements for windshield-mounted equipment.
Why does my video look tilted?
Review actual recorded footage, loosen the mount if appropriate, adjust camera alignment, secure the mount again, and retest.
OBD2 and Vehicle Data
Why is my OBD2 scanner not connecting?
Confirm the scanner is fully seated in the diagnostic port and that the vehicle is in the ignition state required by the scanner.
If the scanner uses an app, also verify the correct Bluetooth or Wi-Fi connection method.
Should I clear diagnostic codes immediately?
Record the displayed diagnostic information before clearing codes so the original information remains available for troubleshooting or professional diagnosis.
Why can the scanner connect but show limited data?
Available information can depend on the vehicle, system, scanner function, communication protocol, and the feature being accessed.
Chargers, Inverters, and Jump Starters
Why does wireless charging start and stop?
Recheck phone alignment, mounting stability, the charging cable, power adapter, phone case, foreign objects, and temperature.
Why does my power inverter shut down?
Disconnect connected equipment and check the inverter's input power, load requirements, ventilation, and protection indicators before reconnecting a load.
Should I keep my jump starter charged?
Yes. An emergency jump starter should be maintained at an appropriate charge level according to its supplied storage and maintenance instructions.
What if a jump starter shows a connection warning?
Stop and verify clamp placement, polarity, connection quality, battery condition, and the product instructions before proceeding.
Trackers, Detectors, and Sensors
Why does my GPS tracker take time to show a location?
Initial location acquisition can require time and suitable signal conditions after startup, charging, relocation, or an extended period without operation.
Why is my tire pressure sensor not appearing?
Confirm installation, sensor condition, battery status where applicable, and repeat the product's pairing or learning procedure.
Why is a radar detector giving frequent alerts?
Review the selected operating mode, sensitivity settings, installation position, and nearby sources of electronic signals.
Can radar detector rules vary by location?
Yes. Requirements can vary by jurisdiction and vehicle type, so users should verify applicable local rules before operation.
Support
Is customer support available at night or on weekends?
Routiq provides 24/7 customer support.
What should I include when asking for product help?
Include the product name, vehicle details when relevant, a clear description of the issue, any displayed message or indicator, and the troubleshooting steps already attempted.
What should I include when asking about an order?
Have your order information and the delivery details used at checkout available so the support request can be reviewed efficiently.
Routiq Support
Still need assistance?
Routiq customer support is available 24/7. For faster assistance, include your order information for delivery questions or the product name, vehicle details, symptoms, and troubleshooting steps for technical questions.
Contact Routiq Support
Email
support@routiq.lol
Phone
+1 (512) 311-4726
Address
16010 N Portland Ave, Apt G103, Edmond, OK 73013, United States
Availability
24 hours a day, 7 days a week